Terms and Conditions
1. Car Retail Offers
a. ‘On the Road’ Prices
On the road prices include VAT, delivery to retailer including number plates, Government First Registration Fee and 12 months' graduated vehicle excise duty. Participating retailer contribution or DS Reward has been deducted where applicable. All offers are subject to stock availability, from participating Retailers.
b. Official Government Fuel Consumption Figures (Range)
Fuel consumption figures are determined according to the WLTP test cycle and are as a result of manufacturer's tests in accordance with EU legislation. Figures are intended for comparability purposes only. The fuel consumption you achieve under real life driving conditions and CO2 produced will depend upon a number of factors, including the accessories fitted after registration, variations in driving styles, weather conditions and vehicle load.
*WLTP - Worldwide harmonized Light vehicles Test Procedure.
For more details on the individual model figures please refer to the latest price and specification guides here Click here for more information from Stellantis Financial Services
c. Warranty
Every new DS comes with a three-year, sixty-thousand mileage, and fully transferable warranty. This guarantees:
We will repair or replace, free of charge, any faulty parts covered by the warranty
Warranty support covers unlimited mileage in the first two years and is limited to 60K miles in the third year
If you buy a DS less than three years old the warranty will transfer to you
Your vehicle is protected for corrosion (rust) by our anti-perforation warranty no matter how many miles you cover. DS guarantees your vehicle against perforation (corrosion from the inside towards the outside of the bodywork) from the date of delivery shown on the "Certificate of warranty" in the "Warranty and Maintenance Record" for a duration of:
12 years in the case of a passenger vehicle
The anti-perforation contractual warranty stipulates periodic inspections, at your cost, must be carried out without fail 4 years after the start date of the anti-perforation warranty for passenger vehicles and thereafter every 2 years for all vehicles.
Please consult the vehicle maintenance book for full details of the warranty
d. Personal Contract Purchase
Finance offers apply to qualifying new vehicles ordered and delivered between 01/10/2023 - 12/01/2024. Offers available to qualifying retail customers excluding Leasys.
Personal Contract Purchase over 25 – 48 months. Terms and conditions apply. Finance subject to status. A guarantee may be required. Over 18s only. Excess mileage and damage charges may apply. Finance provided by and written quotations available from Stellantis Financial Services, RH1 1QA. There are three options available at the end of the agreement: 1) You can hand the car back with nothing more to pay (subject to mileage and condition), 2) Pay the optional final payment and keep the car, 3) Part exchange and use any equity towards a new vehicle. CITROEN UK LTD (trading as DS AUTOMOBILES) is acting as a credit broker and not as a lender and may introduce you to other credit brokers (vehicle retailers). We will introduce you to Stellantis Financial Services as a lender and we may receive a fixed commission for this introduction or no commission at all. The vehicle retailer, acting as credit broker, will receive from the lender a commission, fee or other remuneration typically. This may be in the form of a standard amount e.g. based on a fixed fee or fixed interest rates, campaigns or targets agreed between Stellantis Financial Services and the credit broker. Alternative finance products may be available with different commission amounts and/or arrangements. For more details, or if you think this will affect your decision to enter into an agreement, you should ask Stellantis Financial Services Click here for more information from Stellantis Financial Services or the vehicle retailer (acting as a credit broker) for further information.
e. DS SimplyDrive - Personal Contract Purchase
DS SimplyDrive applies to qualifying new vehicles ordered and delivered between 01/10/2023 - 12/01/2024 or until such time as they may be withdrawn by DS at its complete discretion. DS Insurance are trading styles of Stellantis Financial Services, a company registered in England and Wales under company registration number 01024322 having its registered office as Stellantis Financial Services, RH1 1QA. Stellantis Financial Services is authorised and regulated by the Financial Conduct Authority. Finance subject to status. Terms and conditions apply. A guarantee may be required. Excess mileage charge may apply. A deposit may be required. DS SimplyDrive, minimum age 21, 25 on selected models, maximum age 75. Policyholder must have a minimum of 2 years NCD to use on the vehicle. All drivers must meet eligibility criteria including minimum 2 years’ full UK licence, driving convictions/claims limits. Excess mileage charge may apply. For DS SimplyDrive Telematics minimum age 18, maximum age 75. Drivers are required to install the Telematics Box & consent to Data capture & transmission to qualify for insurance. All drivers must hold a full UK licence & meet eligibility criteria including limits on driving convictions & claims. Insurance subject to cancellation if you receive four warnings for poor driving. The costs of insurance, servicing and Roadside Assistance are included within the monthly cost of DS SimplyDrive but are provided on a monthly pay-as-you-go basis and can be cancelled at any time without penalty or affecting the remainder of the DS SimplyDrive contract. Excess mileage charge may apply. 3 years motor insurance is provided and underwritten by UK
Insurance Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Personal Contract Purchase over 25 – 48 months. Finance subject to status. T&Cs apply. 18s+. Finance provided by and written quotations available from Stellantis Financial Services, RH1 1QA. A guarantee may be required. At the end of the agreement you have three options: (1) return the vehicle with nothing more to pay (subject to excess mileage and/or damage charges); (2) purchase the vehicle by paying the optional final payment plus any option to purchase fee agreed at the start of your agreement; or (3) part exchange the vehicle for another vehicle. CITROEN UK LTD (trading as DS AUTOMOBILES) is acting as a credit broker and not as a lender and may introduce you to other credit brokers (vehicle retailers). We will introduce you to Stellantis Financial Services as a lender and we may receive a fixed commission for this introduction or no commission at all. The vehicle retailer, acting as credit broker, will receive from the lender a commission, fee or other remuneration typically. This may be in the form of a standard amount e.g. based on a fixed fee or fixed interest rates, campaigns or targets agreed between Stellantis Financial Services and the credit broker. Alternative finance products may be available with different commission amounts and/or arrangements. For more details, or if you think this will affect your decision to enter into an agreement, you should ask Stellantis Financial Services Click here for more information from Stellantis Financial Services or the vehicle retailer (acting as a credit broker) for further information.
f. Personal Contract Hire
Personal Contract Hire offers apply to qualifying new vehicles ordered and delivered between 1st October 2023 – 12th January 2024. Based on a 48 month contract with an agreed 10,000 miles per annum. An initial rental (equal to 6 monthly rentals) is required, followed by 47 monthly rentals. All rentals are inclusive of VAT. Terms and conditions apply. Finance subject to status. A guarantee may be required. Over 18s only. Excess mileage and damage charges may apply. You will not own the vehicle. Finance provided by and written quotations available from Stellantis Financial Services UK Limited, RH1 1QA. CITROEN UK LTD (trading as DS AUTOMOBILES) is acting as a credit broker and not as a lender and may introduce you to other credit brokers (vehicle retailers). We will introduce you to Stellantis Financial Services UK Limited, RH1 1QA as a lender and we may receive a fixed commission for this introduction or no commission at all. The vehicle retailer, acting as credit broker, will receive from the lender a commission, fee or remuneration typically. This may be in the form of a standard amount e.g. based on a fixed fee or fixed interest rates, campaigns or targets agreed between Stellantis Financial Services UK Limited and the credit broker. Alternative finance products may be available with different commission amounts and/or arrangements. For more details, or if you think this will affect your decision to enter into an agreement, you should ask Stellantis Financial Services Click here for more information from Stellantis Financial Services UK Limited or the vehicle retailer (acting as a credit broker) for further information.
g. Motability
People in receipt of the following allowances are eligible to lease a car through the Motability Scheme:
Higher Rate Mobility Component (HRMC) of the Disability Living Allowance (DLA), the Enhanced Rate of the Mobility Component (ERMC) of Personal Independence Payment (PIP) and Armed Forces Independence Payment.
War Pensioners’ Mobility Supplement (WPMS). Customers are advised to check any specifically required vehicle features with their retailer at the point of application. All vehicles shown are for illustrative purposes only. The lease agreement with Motability Operations Ltd comes with a mileage allowance of 60,000 for three-year leases and 100,000 for five-year WAV agreements. If you go over this amount, you will be charged 5p for each extra mile. Insurance is included, however, in the event of a claim you will be asked to pay an excess unless a third party is found to be at fault. Full insurance details are included in the Insurance Cover Booklet supplied with the Motability Scheme car. Restrictions and higher excesses are applied to drivers aged under 25, speak to your retailer for more information. As mobility allowance rates differ on the Isle of Man, customers living there may be subject to an additional fee.
h. DS Friends & Family Programme
Personal Contract Purchase over 25 – 48 months. Finance subject to status. T&Cs apply. 18s+. Finance provided by and written quotations available from Stellantis Financial Services, RH1 1QA. A guarantee may be required. At the end of the agreement you have three options: (1) return the vehicle with nothing more to pay (subject to excess mileage and/or damage charges); (2) purchase the vehicle by paying the optional final payment plus any option to purchase fee agreed at the start of your agreement; or (3) part exchange the vehicle for another vehicle. CITROEN UK LTD (trading as DS AUTOMOBILES) is acting as a credit broker and not as a lender and may introduce you to other credit brokers (vehicle retailers). We will introduce you to Stellantis Financial Services as a lender and we may receive a fixed commission for this introduction or no commission at all. The vehicle retailer, acting as credit broker, may receive from the lender a commission, fee or other remuneration typically. This may be in the form of a standard amount e.g. based on a fixed fee or fixed interest rates, campaigns or targets agreed between Stellantis Financial Services and the credit broker. Alternative finance products may be available with different commission amounts and/or arrangements. For more details, or if you think this will affect your decision to enter into an agreement, you should ask Stellantis Financial Services Click here for more information from Stellantis Financial Services for further information.
i. Wall Box Offer - through Free2move Charge, provided by Octopus Energy.
This promotion is open to customers who place a new vehicle order with a DS Retailer between 10th April and 9th July 2024 for one of the following models:
- DS 3 E-TENSE 100% electric - qualifies for a complimentary home charger, up to the value of £999.
- DS 4 plug-in hybrid (E-TENSE 225), DS 7 plug-in hybrid (E-TENSE 225, E-TENSE 4x4 300, E-TENSE 4x4 360) or DS 9 plug-in hybrid (E-TENSE 250, E-TENSE 4x4 360) - qualify for £500 contribution towards the cost of a home charger (paid via a credit from the selling DS Retailer).
Eligible purchase channels are: Retail Personal Contract Purchase (PCP) & Cash Alternative, Instalment Credit, Friends & Family and Affinity, Personal Contract Hire (PCH), Finance Lease, Business Contract Hire (BCH).
Offer includes standard installation cost only. If the client requires a non-standard installation, they will be liable to pay the additional fee required directly to Octopus Energy.
The wall box offer applies only to Free2move Charge installations through Octopus Energy. Charger installed will be The Ohme Home Pro with either 5m or 8m charging cable.
It is the customer’s responsibility to ensure all required third party permissions are sought in relation to the installation of the wall box at their address.
DS Automobiles reserves the right to amend the specification of the wall box or offer an alternative promotional product of equal or greater value.
We reserve the right to amend, suspend or withdraw this Promotion at any time.
There is no cash alternative to the Promotion and it is non-transferable. Information correct at time of going to publication.
2. Business Offers
a. Contract Hire Rates
~ Business Contract Hire. Offers available on the DS Automobiles range. Costs will vary depending on version. Models shown have options, which will increase the initial rental and monthly rental. All rentals excl. VAT and maintenance. Based on 48 months term and 10,000 miles p.a. Excess mileage charges apply. Vehicles must be ordered between 10/04/24 and 30/06/24. Subject to status. Guarantees may be required. Participating retailers only. T&Cs apply. Leasys, PO Box 4590, Slough, SL1 0WU.
Citroën UK Ltd (trading as DS Automobiles Ltd) is a credit broker and not a lender. We can introduce you to a number of hirers and will usually receive commission or other benefits for doing so.
3. Used Vehicles
a. Used Vehicles Displayed
Every effort has been made to ensure the accuracy of the information above. However, errors may occur. Check with your local retailer about items which may affect your decision to purchase. All amounts shown are in pounds and pence.
Please disregard the mileage unless it is verified by an independent mileage search.
MPG figures are achieved under official EU test conditions, intended as a guide for comparative purposes only, and may not reflect actual on-the-road driving conditions.
b. Finance
DS Personal Contract Purchase is a finance solution designed to allow you to change your DS every two, three or four years with monthly payments structured to meet your budget. An initial deposit is paid of between 0% and 40% of the vehicle price, followed by fixed monthly payments over 2 – 4 years. DS Automobiles UK will agree with you an estimated annual mileage band, between 6,000 and 30,000. This will determine the Guaranteed Future Value (GFV) of your vehicle.
Finance subject to status. T&Cs apply. 18s*+. CITROEN UK LTD (trading as DS AUTOMOBILES) is acting as a credit broker and not as a lender and may introduce you to other credit brokers (vehicle retailers). We will introduce you to Stellantis Financial Services as a lender and we may receive a fixed commission for this introduction or no commission at all. The vehicle retailer, acting as credit broker, will receive from the lender a commission, fee or other remuneration typically. This may be in the form of a standard amount e.g. based on a fixed fee or fixed interest rates, campaigns or targets agreed between Stellantis Financial Services and the credit broker. Alternative finance products may be available with different commission amounts and/or arrangements. For more details, or if you think this will affect your decision to enter into an agreement, you should ask Stellantis Financial Services Click here for more information from Stellantis Financial Services or the vehicle retailer (acting as a credit broker) for further information. A guarantee may be required. At the end of the agreement you have three options: (1) return the vehicle with nothing more to pay (subject to excess mileage and/or damage charges); (2) purchase the vehicle by paying the optional final payment plus any option to purchase fee agreed at the start of your agreement; or (3) part exchange the vehicle for another vehicle.
c. Part Exchange arrangements
You may use our website to obtain an indicative part exchange valuation of your existing vehicle. You could apply the equity funds towards your deposit for your new vehicle. Please note that there are limitations on the amount you can pay as a deposit towards your new vehicle, which can range from 0 – 40 % of a vehicle’s purchase price.
The part exchange valuation provided by the DS Automobiles UK Website is indicative of the likely valuation, is not guaranteed, is not binding on DS Automobiles UK or any retailer and may be subject to change. The valuation will be finalised by your retailer when your vehicle is inspected during your appointment with your retailer. We or your retailer may also offer a further contribution towards your existing vehicle. The valuation is valid for the day of inspection only, after which your chosen retailer and DS Automobiles UK reserve the right to offer a different valuation. This may be lower than the valuation previously received. The equity from your existing vehicle payable towards your new vehicle may therefore be different from any initial indicative valuation.
If you part exchange your existing vehicle, we will require proof that you are the only owner of it and an HPI check will be carried out to confirm ownership and history of the vehicle. By part exchanging your vehicle, you represent to us that the vehicle mileage is true and accurate and that the odometer has not been tampered with. Should the results of any checks be unsatisfactory or any representations made by yourself prove to be untrue, we reserve the right to:
a. withdraw any offer made for the vehicle with immediate effect; and/or
b. rescind any contract with immediate effect; and/or
c. where appropriate seek damages
If there is any outstanding finance on your existing vehicle, you will need to ensure that information submitted by you to us relating to your existing finance is accurate and up to date and provide us with all relevant details including the contact details of your existing finance provider. Please note the online valuation will not take into account whether there is any outstanding finance on your existing vehicle, therefore the equity from your existing vehicle payable towards your new vehicle may be different from any initial indicative valuation.
As part of your part exchange, you may be offered the option to receive cashback. Please note there are limitations on the value of the cashback we may offer you. If circumstances change and/or the valuation of your vehicle changes, for any reason whatsoever, the amount of and/or your eligibility for cashback may change.
The DS Certified Approved Used scheme ensures that you can select a vehicle with a genuine history. They are prepared to the highest standards by trained retailer staff and their histories are independently validated by Trading Standards approved agencies.
Benefits provided by the DS Certified Approved Used scheme:
DS vehicles up to 7 years/100,000miles
History of ownership check incorporating mileage, insurance history, theft and outstanding finance
Extensive 120-point pre-delivery inspection
24 months' DS warranty*
Minimum 12 months UK and European DS Assistance**
30 day/1,000 miles fault-based exchange programme
MOT Test Cover
*For vehicles up to 4years/50,000 miles at the time of purchase, you will receive a minimum of 2 years DS Warranty. For vehicles over 4years/50,000 miles and up 7years/100,000 miles at time of purchase, you will receive 12 months DS Warranty. For full details of the level of cover provided please speak to your DS Certified Approved Used Retailer
**For vehicles up to 4years/50,000 miles at the time of purchase, you will receive a minimum of 2 years DS Assistance. For vehicles over 4years/50,000 miles and up 7years/100,000 miles at time of purchase, you will receive 12 months DS Assistance. Please speak to your DS Certified Approved Used Retailer for details.
1. Subject to the following terms, any DS Certified approved Used Vehicle purchased from a DS Automobiles UK franchise retailer of DS Certified Used status, that develops a fault within 30-days of the delivery date, and the fault cannot be rectified may be exchanged for another DS Certified Approved Used Vehicle (the Replacement Vehicle), at the same retailer, provided that;
a) the fault is mechanical or a defect in materials or workmanship on the vehicle and such a fault is apparent to the retailer (acting reasonably);
b) the DS Certified Approved Used Vehicle is returned to the supplying retailer within 30-days of the delivery date;
c) that the retailer is satisfied that the Customer is a private purchaser (and not a trade purchaser or otherwise);
d) the DS Certified Approved Used Vehicle has covered no more than 1,000 miles since delivery to the Customer;
e) the retailer is satisfied that the DS Used Vehicle is in the same condition as it was at the time of delivery to the Customer, save for the presence of the fault and fair wear and tear, and for the avoidance of doubt the vehicle shall not have been involved in any accident or damaged in any way.
f) the retailer is satisfied that the Customer owns the DS Certified Approved Used Vehicle and is fully entitled to exchange it under this agreement
2. The Customer may choose for exchange any DS Certified Approved Used vehicle available for sale at the DS Certified Approved Used retailer, provided that:
a) It is of an equal or higher price to the original DS Certified Approved Used Vehicle, and
b) It is readily available from the same DS Certified Used retailer stock
3. Before any exchange is effected under this agreement, the Customer shall be responsible for making all the necessary arrangements relating to terminating, taking out or otherwise dealing with the financial arrangements for the purchase of the original DS Certified Used Vehicle. Any exchange shall be subject to the retailer being satisfied with such arrangements. In particular, if the original DS Certified Used Vehicle is subject to a Finance Agreement, a new Finance Agreement of the same type must be completed, and the relevant deposits paid by the customer.
4. Where the Customer wishes to exchange a DS Certified Used Vehicle for a Replacement Vehicle with a higher price, the exchange will not take place until the Customer has paid the retailer the price difference.
5. The Customer will be solely responsible for any additional costs incurred in the exchange for licensing or insurance. Any such costs must be paid for in full prior to completion of the exchange.
6. This Agreement only applies to the DS Certified Used Vehicle detailed above. Only one exchange within the 30-day period will be permitted, and this Agreement shall not apply to any Replacement Vehicle.
7. This Agreement does not affect any of the Customer’s statutory rights.
f. MOT Test Cover
The MOT Test Cover is in addition to your legal rights and does not affect your statutory rights as a consumer. There must be a minimum of 3 months before your MOT test is due. Any exploratory dismantling charges will only be reimbursed as part of a valid claim. It is the responsibility of the vehicle owner to authorise dismantling and to pay charges if such dismantling proves that the failure is not covered by the MOT Test Cover. If any claim is fraudulent in any respect all benefits under this MOT Test Cover will be forfeited. The reimbursement for any claim under this MOT Test Cover shall not exceed the manufacturer’s list prices for parts and labour costs necessarily incurred in repair of covered components up to the maximum claim liability of £750. The Administrator shall not be liable for any statement or representation, written or verbal (by whomsoever made), which contradicts the terms and conditions in this MOT Test Cover, unless such statement or representation is supported in writing by the Company on their behalf. A VAT receipted invoice from your DS retailer must support all claims.
This MOT Test Cover does not cover:
The cost of the MOT test or re-test. Any parts which have not actually failed, which are replaced or reported during routine servicing and/or repair of other parts which have failed. Any component covered by any other existing warranties or insurances. Any loss to the MOT Cover Holder in excess of the maximum claim liability. Liability which attaches by virtue of an agreement but which would not have attached in the absence of the said agreement.
Any liability for death, bodily injury, or damage to other property or any consequential loss of whatsoever nature arising directly or indirectly from the claim or event giving rise to a claim under this MOT Test Cover.
Territorial Limits
Cover under this MOT Test Cover may only be granted to individuals residing, or corporate bodies registered in the United Kingdom.
How to Claim under your MOT Test Cover
Simply take your vehicle to the nearest or supplying DS Automobiles UK retailer. The retailer will then take responsibility for establishing that the parts involved in the repair, deemed necessary by the “notification of refusal to issue a MOT Certificate” (VT30), are covered by this MOT Test Cover. The retailer will be responsible for obtaining prior authorisation from DS Extended Warranty Administration.
Claims telephone number: 0844 573 8191^
Important: No repair should commence until the DS Certified Extended Warranty Administration Customer Services Department gives authorisation.
DS Certified Extended Warranty Administration reserves the right to examine any vehicle and subject the parts being repaired to expert assessment before commencement of any repairs. It shall be clearly understood and agreed that in the event of any dispute arising as to the extent of the liability, the decision of the assessor shall be final and binding on both the Administrator and the MOT Cover Holder.
In Northern Ireland your authorised DS repairer will carry out a pre-test MOT Inspection and will submit your vehicle for the MOT test on your behalf.
Note: Claims must be received by DS Certified Extended Warranty Administration within 30 days of the date of completion of the repairs, otherwise they cannot be accepted. Claims received beyond this date will be subject to review in terms of the reason for delay and it will be at the Administrator’s discretion to accept such claims.
Complaints and Arbitration
How to make a complaint:
We hope that you will be pleased with the service we provide. In the unlikely event of a complaint, you should contact the Administrator on 0844 573 8191^, or in writing to: The Customer Services Manager, DS Automobiles UK Extended Warranty Administration, Jubilee House, 5 Mid-Point Business Park, Thornbury, West Yorkshire BD3 7AG.
Your statutory rights as a consumer are not affected by the above procedures. ^To maintain the highest quality of service and for staff training purposes, telephone calls will be monitored and/or recorded. All calls are charged at standard network rate.
The Approved Used Vehicle Warranty covers most components for mechanical and electrical failure with the EXCEPTION of the following items:
• Ancillary drive belts • Brake and clutch frictional material • A Bulbs and fuses (LED lamps are covered providing at least 50% of the lighting has failed) • Batteries • Wheels and tyres (including balancing and alignment) • Wiper blades • Water ingress including damage to covered components caused by water • Electrical software update or reprogramming unless required due to the failure of a covered part • The gradual reduction in operating performance (wear and tear) consistent with the age and mileage of the covered vehicle • Recharging of the air conditioning unit (unless required as part of a valid repair) • All serviceable items • Trim and bodywork including but not limited to: - Interior trim - Exterior trim including hinges and door check straps - Glass (heater elements are covered) - Seat covers and cushions - Paintwork
VEHICLE ELIGIBILITY
DS vehicles under 7 years old and with less than 100,000 miles on the odometer qualify for a DS Certified Approved Used Vehicle Warranty, provided that the vehicle is not:
• A commercial vehicle of more than 3,500 kg gross vehicle weight; • A non-European import; • Subject to any Motorhome and/or horsebox conversions; • Used as a taxi, mini cab or driving school vehicle; • Used for hire and reward; • Used for delivery or as a courier; • Used as a short term hire or daily rental; • Driven in a competitive motoring event; • Used for public services including police, ambulance, fire service or military service; and/or • A vehicle with an engine size greater than 3,500cc.
Roadside assistance is included with DS vehicles up to 7yrs old / 100,000 miles Cover includes: • Home Start • Roadside Assistance • Recovery • Onward Travel • Assistance in Europe Assistance Plus
Assistance Plus is included with your DS Assistance Package. This product covers the vehicle for the provision of roadside assistance or recovery in the event of a non-vehicle fault incident.
Cover includes:
• The use of incorrect, or the lack of fuel; • Wheel changes, punctured tyres; • Instances where keys have been locked inside the vehicle, lost or stolen; and • Incidents involving trailers and caravans.
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